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Recruitment
Q & A with Katie Wright about Domiciliary Care Company Support
Domiciliary care is a crucial type of care that enables people to maintain their independence at home while still receiving the necessary care.
Whether due to aging, illness, or disabilities, many individuals reap the benefits of living at home and having tailored support to manage daily tasks.
We spoke with Katie Wright about how we support local domiciliary care businesses with continuity of staff for this vital service.
- Can you provide an overview of Safehands Recruitment’s domiciliary care company support in Cardiff?
At Safehands we provide staff for domiciliary care companies to support a seamless service on their behalf. Our workers provide person-centred care to individuals in their own homes, supporting them with daily tasks, personal care, and companionship while promoting independence and dignity.
- What types of care and support do you offer to clients?
Our staff support individuals with a full range of tasks, from personal care and medication support to companionship, mobility assistance, and specialist care for people with physical disabilities, learning disabilities, mental health conditions, specific complex conditions such as acquired brain injury and autism.
- How do you ensure the quality and safety of the care provided?
All our carers undergo thorough DBS checks and extensive training to ensure they provide safe and high-quality care.
- What training do your domiciliary care staff receive?
Our internal trainer gives all carers mandatory training before they start working with us. They cover areas such as first aid, basic life support, moving and handling, medication management, and safeguarding, with regular refreshers and additional top ups to maintain high standards.
- What benefits does Safehands Recruitment provide to domiciliary care companies?
We have a fully trained and compliant bank of staff who are immediately available for shifts at a moment’s notice. We deal with all payroll and compliance requirements which reduces the administrative burdens and we also offer a fantastic, competitive benefits package for staff! It includes excellent rates of pay, the flexibility to choose hours, ongoing training, holiday accrual and paid leave, a wide variety of settings to work in, a Blue Light card, career progression opportunities, invaluable experience and a friendly and supportive team to ensure our staff feel valued and equipped to provide excellent care.
- What are the biggest challenges facing domiciliary care providers today?
We find that recruitment and retention, and the increasing demand for care services are some of the biggest challenges that dom care providers are navigating daily. This is where we step in!
- How does Safehands Recruitment ensure continuity of care for service users?
We strive to provide consistent staffing, with a focus on small, dedicated teams for each dom care provider to build familiarity and trust.
- How do you handle emergency care situations or last-minute staffing needs?
We operate 24/7 which means we can respond quickly to urgent staffing requests. Our average placement time is 15 minutes. We are a small office team and we manage our own on call service, which means our clients always get through to someone they know, and who knows their business.
- How can domiciliary care companies get in touch with Safehands Recruitment?
Contact our Cardiff branch for a consultation, where we will be happy to provide more information.
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