Operations & Quality Assurance Manager

An excellent opportunity has arisen for an Operations & Quality Assurance Manager working closely with the Registered Managers and Senior Team to provide key support to the company’s operational activity within our Domiciliary Care, Supported Living Services and Live in Care settings.  Particular focus on complex physical health care, transition to independence, home based support and social inclusion.

You will be based out of our Cheltenham head office and you will cover operations in Gloucestershire, South Gloucestershire, Bristol, Worcestershire, Herefordshire, Telford, Staffordshire and Bedfordshire.

The Role: 

• To ensure a Strengths Based Approach to all teamwork and service delivery.
• Training & Continual Development co-ordination for your team with oversight of the bespoke training needs of the people we support.
• Be responsible for monitoring & reviewing all aspects of governance under CQC Regulations and Fundamental Standards including auditing and quality assurance compliance.
• Oversight of Local Authority KPIs, adherence to Tender Framework Agreements and Commissioning compliance when dealing with referrals.
• Business development and adherence to budget / forecast management.
• To provide expert advice to all departments on Quality Assurance Systems and activities

Key: 

You would have an extensive knowledge of CQC Regulations, Reach Standards and Legislative Framework for Domiciliary Care, Supported Living, and Live in Care under the category of vulnerable children and adults who present with Clinical Healthcare Needs, Autism and Learning Difficulties to support this growing department.

Required: 

• Level 5 Diploma – Leadership & Management in Health & Social Care (Adults or Children)
• An Enhanced DBS Disclosure Check
• Driving license 

This is a fantastic opportunity to join an established, growing business that can offer clear career progression, support and personal development. 

For more information, please call Rhys Jones in the Safehands Cheltenham office.